Consumer Engagement and co-Design - recent article in Px Journal includes our work.
One of our favourite projects completed in 2015 involved the use of personas and narratives to understand and consult with consumers. The narratives were a visual script used to interview & understand the experience of people with a brain injury and how they interacted with the health system. It was great to see how this use of narratives created a safe way to interview and learn from them and their carers. This was then fed back into a larger co-design project and redesign of the model of care. The full report can be found here - https://www.aci.health.nsw.gov.au/__data/assets/pdf_file/0007/306781/Consumer_Engagement-BIRP-MOC-report.pdf
Recently a comparison of co-design projects has been published by the Agency for Clinical innovation - you can read more about it and other projects here - https://pxjournal.org/cgi/viewcontent.cgi?article=1365&context=journal